• To identify the key issues in change management
• To provide managers and decision makers with some techniques and guidelines for dealing with the challenges
• To understand the fundamentals of Risk and Project Management - why we do it and what we get out of it.
• To understand the fundamentals of Contract and Supplier Management
• To provide a framework for tendering, selecting, negotiating and agreeing a contract with a supplier
• To identify the key elements for maintaining a successful relationship with suppliers and team members.

10.00 Overview and definitions

• Change - what it is and how it work with it
• The tools you can use
• Acknowledging, understanding and managing risk

10.45 Coffee

11. 00 Contracts, Tendering and Selection

• What do you want to achieve, how and when
• Who does what, their roles and responsibilities
• Defining your requirements, the specification
• The market, who is out there
• Evaluating tenders and bids
• Setting and using plans and budgets
• Negotiating skills

12.30 Lunch

13.30 Planning and organising a project or other body of work

• What is a 'project' and why bother
• Controlling a Project and not letting it control you
• What does a project manager really do
• What you want to achieve, how and when
• Measuring and reporting progress

14.30 Leading a team and leading a project

• Delegating, motivating, and communicating
• Controlling conflict and negotiating
• Leadership styles
• Decision science and decision making

15.30 Review, Summary and close

• Some pitfalls you can avoid
• Some good practice
• Sources of information and support

15.45 Tea and depart