Managing differences and conflict in the workplace

Learning etc : education, training, consultancy

Managing differences and conflict in the workplace

The aims of the course: To understand sources of conflict and differences in the workplace To examine personal approaches to managing differences To explore a range of constructive ways of handling differences with particular reference to negotiating skills To develop a personal action plan
Programme	-- Maximum Group Size : 30 --
9.30 Registration and coffee 10.00 Introduction to ‘groundrules’ for the day 10.15 Sources of conflict and differences at work Understanding the normality of organisational conflict structural factors professionalism, managerialism, policies and practices positions and issues 11.15 Coffee 11.30 Self assessment: Exercise on personal approaches to handling differences, identification of ‘triggers’. Feedback on themes	12.30 Lunch 13.30 Strategies for managing differences Introduction to a range of approaches The importance of matching the approach to the situation Distinguishing between feelings and behaviour 14.30 Practice exercises – improving existing skills and developing new strategies 15.30 Action planning 15.45 Tea and depart

Reasons to attend. Everyone, wherever they are in the organisational structure needs to be able to handle differences in the workplace effectively. This course assumes that conflict is normal, and provides an opportunity for participants to understand their existing characteristic responses, which may or may not be effective, looks at the criteria for assessing effectiveness of different strategies and provides practical help in developing not just the understanding but the skills required. Participants will be expected to take an active part in the day within a safe learning environment. This course is designed for new and existing managers who want to improve their skills in handling differences in the workplace

Cost and Reservation This course is offered on an in-house basis

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