Enhancing
Communication & Behaviour In The Workplace
The aims of the course:
To enable participants to develop a range of mediation strategies
and conflict resolution techniques
To enhance positive communication and interaction skills
To develop best practice in supporting and managing staff
Programme
-- Maximum Group Size :
30 --
9.30 Registration and coffee
10.00 Welcome and Introduction
10.15 Listening skills and creating good rapport
10.45 Personality clashes in the workplace
11.15 Coffee
11.30 The Conflict Response
11.45 Dealing with anger in others
12.30 Lunch
13.30 Bias and prejudice
14.00 Language and behaviour: de-escalation techniques
14.30 Tea
14.45 Mediation skills & reframing negative language
15.15 Reflecting on the day and evaluation
15.45 Depart
Reasons to attend.
The course is designed to support all staff in supervisory or team
management role, who have to deal with staff issues on a day to day
basis.
Cost and Reservation
This course is offered on an in-house basis
...learning solutions for success
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Address : Riverside, Ramsey Road, Ramsey Forty Foot, Huntingdon, PE26
2XN
Tel : 01487 710856 | Fax : 01487 710866
