Supporting Staff: encouraging assertiveness in the workplace

Learning etc : education, training, consultancy

Supporting Staff: encouraging assertiveness in the workplace

The aims of the course: To recognise assertive and non-assertive behaviours To understand the personal influence on your own behaviour in the workplace To practice appropriate assertive strategies for managing difficult situations To take away a tool kit for further development
Programme	-- Maximum Group Size : 30 --
9.30 Registration and coffee 10.00 Introduction to ‘groundrules’ for the day 10.15 What is assertiveness? Recognising assertive, aggressive, manipulative and pasive behaviour Verbal and non-verbal communication 11.00 Self evaluation: Exercises focused on common workplace situations Understanding influences on behaviour - triggers and blockages, personal, organisational and social (Coffee break during this session) 12.30 Lunch	13.30 Assertive strategies A 'bill of rights' for us and others 14.00 Making it happen: building skills in assertive behaviour Assertiveness in meetings Handling aggression from others Handling passivity from others Coping with and giving criticism 15.30 Action planning - priorities, preparation and review 15.45 Tea and depart

Reasons to attend. For everyone who whorks with people, improving communication, particularly in handling difficult and sensitive situations is a key factor in developing assertiveness. This course enables participants to step back from their charactersitic ways of responding to situations, make positive choices about their behaviour and practice new ways of managing difficult situations in the workplace

Cost and Reservation This course is offered on an in-house basis

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